Privacy Policy

This privacy policy ("Policy") explains how Nordax Digital ("Agency") collects, uses, and shares your personal information when you use our website ("Site") and any services provided by the Agency through the Site. By using the Site, you agree to this Policy. If you do not agree to this Policy, please do not use the Site.

Collection of Information

We may collect personal information such as your name, email address, phone number, and billing information when you register for our client portal. We use this information to provide you with access to our services, to communicate with you about your account, and to send you relevant updates and promotional offers.

We may also collect non-personal information such as your IP address, browser type, and device information when you use our client portal. This information is used to improve the quality of our services and to enhance your user experience.

Use of Information

We may use your personal information for the following purposes:

• To provide you with our services and to respond to your inquiries and requests.
• To communicate with you about our services and promotions.
• To improve the Site and our services.
• To comply with legal obligations and resolve any disputes.

Sharing of Information

We may share your personal information with the following third parties:

• With our employees, contractors, and service providers in order to provide you with our services.
• With payment processors (such as Stripe, Klarna, and Afterpay) to process transactions and offer financing options. These processors have their own privacy policies governing how they handle your data.
• With email service providers to send transactional and communication emails on our behalf.
• Other third parties with your consent.
• Law enforcement agencies, regulatory authorities, and other parties as required by law.

Protection of Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption, firewalls, and secure servers to protect your information.

We also require our employees and contractors to follow strict security protocols and to sign confidentiality agreements to protect your information.

We will never sell or rent your personal information to third parties for marketing purposes.

Cookies & Other Technologies

We use cookies and similar technologies to collect information about your use of the Site. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.

We use the following types of cookies:

• Essential cookies — Required for the Site to function properly (e.g., session management, security).
• Analytics cookies — Help us understand how visitors use the Site so we can improve it (e.g., pages visited, time on site, bounce rate).
• Functionality cookies — Remember your preferences and settings to provide a more personalized experience.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

Analytics & Tracking

We use the following analytics tools to understand how visitors interact with our website:

• Google Analytics 4 — Collects data such as pages visited, time spent on the site, device and browser type, geographic region, and traffic sources. This data is aggregated and used to improve site performance and our marketing. Google Analytics may use cookies and similar technologies. For more information, see Google's Privacy Policy.
• Microsoft Clarity — Collects behavioral data about how visitors interact with the Site. This includes heatmaps (showing where visitors click, tap, and scroll), session recordings (anonymous replays of visitor interactions), and general usage metrics. Clarity helps us identify usability issues and improve the user experience. Microsoft Clarity does not collect passwords, payment details, or other sensitive form inputs. For more information, see Microsoft's Privacy Statement.

We only enable analytics cookies if you accept them via our cookie consent banner. You can withdraw or change your consent at any time by clearing your browser cookies or adjusting your settings.

Third-Party Links

Our client portal may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites or services. We recommend that you read the privacy policies of these websites or services before providing them with your personal information.

Your Rights

You have the right to access, correct, or delete your personal information that we have collected. You also have the right to object to the processing of your personal information and to restrict the use of your personal information in certain circumstances.

Children's Privacy

The Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

Changes to Policy

We reserve the right to change this Policy at any time without notice. Your continued use of the Site following any changes to this Policy constitutes your acceptance of the changes.